Frequently Asked Questions

[IOI staff: Explain the first step a person or family should take. Example: "The easiest way to get started is to contact us by phone or through our contact form. We will schedule a short conversation to learn about your needs and explain what services we offer. There is no cost to inquire and no commitment required."]

[IOI staff: Describe your eligibility criteria in plain language. Example: "We serve individuals with diagnosed mental health conditions or cognitive/intellectual disabilities. Eligibility may also depend on your location, insurance coverage, and the specific service you need. Contact us and we will walk through eligibility with you."]

[IOI staff: Explain billing, insurance, Medicaid/Medicare acceptance, sliding scale, etc. Example: "We accept [list insurance/Medicaid/etc.]. For individuals without coverage, we offer [alternative or referral]. Contact us and we will help you understand your options."]

[IOI staff: Give a brief summary and link to the services page. Example: "We offer [list 3–5 key services]. Visit our Services page for full descriptions of each offering."] See the Services page for details.

[IOI staff: List the geographic service area — cities, counties, or regions. Example: "We currently serve clients in [City/County], [City/County], and the surrounding areas. If you are unsure whether we cover your location, contact us and we will let you know."]

[IOI staff: Describe where services are delivered — in-home, community-based, office visits, etc. Example: "Yes, many of our services are delivered in the client's home or community setting. Some services may be provided at our office location. The right setting depends on the individual's needs and the service type."]

[IOI staff: Describe the referral process for providers. Example: "Providers can make a referral by calling us at [phone] or emailing [email]. We will need basic contact information for the client and a brief description of their needs. We follow up within [X] business days."] Visit our Who We Serve page for more details on the referral process.

[IOI staff: Explain Medicaid waiver participation, which waivers, and any other funding sources. Example: "Yes, we are a Medicaid-approved provider and accept clients enrolled in the [specific waiver name] waiver program. Contact us to confirm coverage for your specific situation."]

[IOI staff: Explain your feedback and grievance process. Example: "We take all feedback seriously. You can share concerns directly with your care coordinator, contact our main office at [phone/email], or submit feedback through our contact form. We aim to respond within [X] business days."]

Yes. We take privacy seriously. We are a HIPAA-aware organization and follow strict rules about how personal information is used and protected. This website does not collect any Protected Health Information (PHI). See our Privacy Policy for full details.